Effective Date: 01.06.2026.

This Privacy Policy explains how LaBanya collects, uses, stores and protects your personal data when you use our website, make a reservation, or visit our venue.

1. Data Controller

LaBanya - Beach Oasis, operated by:

DOUBLE BASS d.o.o.
Žrnovo, Žrnovo 657A
OIB: 52792227415
Email: info@labanya.hr

(“LaBanya”, “we”, “us”, “our”)

2. Personal Data We Collect

We only collect personal data necessary to provide our services and operate our hospitality venue.

2.1. Reservation data
When you make a booking, we collect:

• name and surname
• email address
• reservation details (date, time, type of service such as sunbed, cabana, or restaurant reservation)
• booking confirmation and transaction reference data (processed via external payment providers)

2.2. Technical and usage data
When you use our website, we collect limited technical and usage information necessary for website functionality, analytics, and performance improvement, such as:

• device and browser information
• pages visited and interaction patterns
• general website usage data collected through cookies and similar technologies

2.3. Venue usage data    
When you visit LaBanya, we may process:

• reservation check-in information
• service allocation and usage within the venue (sunbeds, cabanas, restaurant seating)

2.4. Visual content
Photographs and video recordings may be taken within the venue where Guests may appear incidentally as part of general atmosphere, crowd scenes, or background activity.

3. How We Use Your Personal Data

We use personal data for the following purposes:

3.1. Service delivery

• managing and processing reservations (sunbeds, cabanas, restaurant bookings)
• providing hospitality services
• sending booking confirmations and service-related communication via email
• handling customer support and operational communication

3.2. Venue operations

• managing capacity and availability
• coordinating guest flow across different venue areas
• improving service quality and guest experience
• ensuring smooth daily operations

3.3. Legal and security purposes

• fraud prevention
• maintaining safety and security within the venue
• compliance with legal obligations
• handling disputes or incidents

3.4. Marketing and promotional purposes

We may use venue content and certain data for:

• social media content
• advertising campaigns
• website and brand content
• PR and editorial publications
• promotion of the LaBanya experience

This processing is based on legitimate interest or consent where required.

4. Legal Basis for Processing

We process your personal data based on:

• performance of a contract (reservations and services)
• legitimate interest (venue operations, safety, marketing and business development)
• legal obligations
• consent (where applicable, especially for marketing communications)

5. Photography, Video Recording & Venue Content

5.1 LaBanya may capture photographs and video recordings within the venue for the purpose of documenting and promoting the atmosphere and guest experience.
5.2 Such content may include beach areas, cabanas, bar areas, lounge spaces, restaurant areas, and general venue ambience.
5.3 By making a reservation and/or entering the LaBanya premises, Guests acknowledge that photography and video recording may occur in publicly accessible areas and that they may appear incidentally as part of general atmosphere, crowd scenes, or background activity.
5.4 We aim to ensure that photography is conducted respectfully and unobtrusively, with a focus on the overall venue experience rather than individual Guests.
5.5 Such content may be used for:

• marketing and advertising
• social media content
• branding and promotional materials
• PR and editorial publications
• digital and print campaigns

5.6 We do not intentionally use:

• intrusive close-up images of Guests
• content that clearly isolates individuals in private context
• misleading or inappropriate representations
• content that could reasonably harm dignity or reputation

5.7 Minors will not be used in identifiable promotional content without appropriate parental or legal consent.

6. Data Sharing

We may share personal data only where necessary with trusted service providers, including:

• payment processors
• booking and IT system providers
• analytics services (including Google Analytics)
• marketing and communication tools (if used in future)
• legal or regulatory authorities where required by law

We do not sell personal data.

7. Data Retention

We retain personal data only for as long as necessary to:

• provide our services
• comply with legal obligations
• fulfil accounting requirements
• support legitimate business operations

8. Cookies & Analytics

Our website uses cookies and similar technologies to ensure functionality, analyse website usage, and improve performance.
We use Google Analytics to understand how users interact with our website and improve our services and booking experience.
Users can manage or disable cookies at any time through browser settings or cookie consent tools provided on our website.

9. Your Rights Under GDPR

You have the right to:

• access your personal data
• correct inaccurate data
• request deletion of data
• restrict or object to processing
• data portability
• withdraw consent where applicable

Requests can be sent to: info@labanya.hr 

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

• unauthorised access
• loss or destruction
• misuse or alteration
• disclosure

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised effective date.

12. Contact

LaBanya – Beach Oasis
Email: info@labanya.hr